First Impressions in Customer Experience

❌ "One customer's bad experience can quickly become thousands of potential customers' bad first impression."

✈️ Last week I was supposed to be in Lisbon, this week I was supposed to be in Newcastle, next week I was supposed to be in Dubai.

Where were you supposed to be this week?

This is a clip from a keynote that I gave for @olivecomms last year in London, check them out if you haven't already!

#cx #customerexperience #rockstarcx

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